Bad customer Service

<p>On the 03/10/2016 My car (red renault stepway got stuck in my garage,as the lights went on but could not start i called Renault Tokai as its nearest to home spoke to Labiba and made a booking ,she took down details as normal as I made arrangement for tow truck , as i got at Tokai Renault branch the car was not booked at all then Natasha assisted me and I gave my car keys to her to give to the driver( David). Gasant ask why did I go to Blauwberg for the 90 000 service ? In my opinion i can go to any Renault dealership for Service as its near to my company. They got car started and they said they gonna do a routine check . All good as I was waiting in lounge area Gasant came back saying the key is stuck and he cannot get it out and I need to take the car to a locksmith as He cannot fix this and the locksmith is R850,00, and he walked away like its not his problem firstly i gave the key over i didnt leave the key in ignition as this was not my fault ,he( David) left key in the ignition , they didnt want to fix my car , as a loyal customer to Renault for 4 years this was handled very unprofessionally as Gasant refused to fix his MESS UP , I called Blauwberg Renault and explained what had happened ,immedietly they said they will assist, so I drove with a panel uncovered with a key stuck in ignition to Blauwberg Renault to fix Tokai Renault's (Gasant's) MESS Up that was not fair. Blauwberg Renault sorted my igntion now as for Renault Tokai this was the third time bad service delivery in a spand of two years . Dissappointed customer Bronwyn Hajwanie</p>