Bad Customer Care Renault Clearwater

#BlackFriday It really is a Black Friday when Renault is not able to assist client queries. Trying to get some assistance as to why my Kwid has a sudden loss of power whilst driving which could cause serious accidents and no technicians are able to assist. What bad service is this?

Renault would rather me have a #DeadFriday or #AccidentFriday before helping.