Bad company

I bought a Renault Sandero 2019 model on 28 Jan 2021. Upon collecting the car as I left the car dealer I got stuck in traffic as I had an issue with the gears. I drove it another few days and on 31 Jan 2021 the car switched off and did not want to start again.

I arranged for the car to be sent to the Renault Tokai. I was told the starter motor packed up and that they would have a look at the clutch. Nearly one month later I got my car back and was told the clutch/gear problem will also be resolved since the starter motor was fixed.

I barely drove the car because I always feared of getting stuck in traffic. Nearly a year later the some problem persisted. I got stuck in traffic on the N2. I could not exit my car due to oncoming traffic.

My car was again sent to dealer only to tell me there is absolutely nothing wrong with the car.

My warranty is almost finished, so now I wonder if they want to drag out the whole situation until the warranty is over so that I can fork out the extra funds for a car they know is giving me problems.

Their service is appalling as we every time need to call them up for feedback. Bear in mind I am inconvenienced as I need to take public transport. No one in their customer service department answers call or no email responses.

I would not suggest anyone buy a Renault. You have lost a customer for good.