APPAULING SERVICE!!

I bought a 2nd hand Renault Duster at Renault Bryanston on 22/12/2015. The car had a cracked windscreen & the passanger door would'nt open from the outside. Thipe (Saleman) told me that they would call in a week to get the screen changed. A week later I went to trhe dealership to enquire about this promise as he has not contacted me as promised,said he was waiting for authorisation.<br> On 20/01/16 I went back to the dealership at 07h00, Thipe then gave me an email authorising the windscreen change and told me to call a lady by the name Amanda (do his job for him). 1 of his colleagues told him that he needs to order the screen not instruct me , he then said he wld call me when they are ready to fix the screen.<br> On 23/02/16, i went back to follow up AGAIN, Thipe said he doesn't knw why the car has still nt been fixed as prmsd and that i shld speak to his manager, Sean who starts work at 08h00.<br> I asked a lady @ Reception for Sean's number, she then called his office and Thipe answered saying \It's not even 8, why do u want him? she told him a client is looking for him to which he gave my description and continued to say \"I F#%n told him tht Sean starts at 8, wht the F@!k ds he want\""