Appalling & Disgusting Service

I'm a customer of the Roodepoort Renault Branch. After a break down I contacted the branch and was made aware of an apparent fault with the accelerator, which resulted to the break down I in counted.

The Car was then towed to the Branch on the 30 April, which is ten (10) days ago and I've had the following problems:

· Renault has done a recall which was not communicated efficiently to me. When I contacted Renault about the car I was made aware of a recall. Why wasn’t I notified before? Where was Renault's duty of care? It has been ten (10) days - but actually longer as the car shut down on the 24th April. It took them six (6) days and I still have not received no communication about my car.

· I have tried multiple times to contact someone, I mean anyone from the Branch to the Customer Service about my car but the numbers I've received or found do not work - just ringing and no call backs. When I finally call different departments to speak to anyone they advise that Ill be contacted back, still nothing.

For all I know my car could be missing. The customer care of Renault is appalling and not something I would recommend to other people. How do I get to work? How do I take my kid to school? I'm still paying for a car that I have not used in ten days!

Being female, I bought a new car to avoid such - I feel like I have a second hand car - bare in mind this car was bought new in January 2017!!!. I wanted the assurance of safety.

Is there anyone who can help? This is a desperate call!!!