Appalled

In Point form:<br> 1. It took me 3 days to book a service because they never answer, i had to eventually go there personally.<br> 2. The breaks are still making a noise, the touch screen is still not working, in fact the radio just geoes on and off on its own.<br> 3. No one called to let me know the car was ready, for a progress report, again we had to go there personally and found that it had been ready the previous day. <br> 4. There was no explanation or proper hand over, I cant even tell what was done exactly.<br> 5. Not even a follow up call to further prove that they just don't care<br> All of this after they sent a letter that the cars had a fault and we should bring the car in, was it checked, I wish i knew.<br> I have never in my life, experienced such BAD service. I drive a Mercedes as my private vehicle and based on the outstanding service that I receive from them, I am shocked that companies like Renault can claim to compete. Luckily this is my company car and I am not forced to drive it full time. I will never recommend this brand nor even consider it. Now I am the one who will have to go follow up on the work not done because customer care is evidently not a priority here.