Almost 2 Months Without My Renault – No Clear Answers, No Courtesy Car, No Progress

My car broke down on 15 October 2025 and was towed to Renault Melrose the next day. I was later told the engine needs to be replaced and a warranty claim would be submitted.

It is now almost two months later, and I still have no clear update on what is happening. I have been given different explanations at different times, and I constantly had to follow up myself just to get basic information.

The warranty department has repeatedly asked for more tests, but no clear timeline has ever been given. What makes this worse is that there is still a chance the warranty might NOT approve the claim, despite all these delays.

I was also told I’d get a courtesy car once the warranty approves , which still hasn’t happened. Being without a car for this long has caused real financial strain and inconvenience.

The service advisor has tried her best, but there is clearly a breakdown between Renault Melrose, the warranty team, and the approval process. I am now escalating this because the situation is completely unacceptable. Renault needs to take responsibility, provide transparency, and resolve this urgently.