AIRBAG MALFUNCTION, RENAULT NON-CHALANT

<p>Renault South Africa, must have the worst customer service division in sub-saharan Africa. I was in an accident on the 07 August 2016 and the car was written off by my insurance as too much damage had occured. During the accident, my airbags on my 2005 Renault Grand Scenic Privillage did not deploy and this could have been catastrophic for myself and family who were travelling with me.</p> <p>I have been in contact with Brandon Armugam and Reginald Nkuna of Renault South Africa with regards to an investigation into this malfunction. This request was done on the 25th August 2016 and followed up again with more details on the 1st September 2016.</p> <p>Since then, I have been the one who is following up and pushing the investigation to happen. In this time, I have been promised the world in terms of getting the investigation done and getting feedback from has been like trying to pull teeth from a live salt water crocodile.</p> <p>I was again promised feedback on the final outcome of the investigation, on Friday, 30th August 2016, and yet here again I sit with no answers and after calling Reginald Nkuna, Friday, Monday and again today, with no answer.</p> <p>I then contacted Brandon Armugam this morning and instead of getting an apology or an assimilation of an answer, I was told that Reginald is off sick and he can't help me and that he would transfer to customer services who would assist.</p> <p>Lo and behold, nobody at Renault SA Customer Services was available to answer the call.</p> <p>Maybe somebody should have received devastating injuries during the accident or even maybe a death for Renault SA to really see the importance on their part to speedily investigate this issue.</p> <p>Or maybe if anyone is able to assist, find legal counsel to represent my family in action against them for vehicle malfunctionto hopefully get any response from them of some kind.</p> <p>Worst part out of all of this, is that my wife still insists on purchasing another Grand Scenic despite this debarcle and the fact that Renault in general are exorbitant with their maintenance costs and fees.</p> <p> </p> <p>I am really dissappointed and truly saddened by these events and how Renault SA have handled the situation, as it truly shows a lack of empathy, social responsibility and caring for its clientelle, even though, we the public are the people putting our lives into their hands on a daily basis in trusting them to transport our families safely.</p> <p> </p>