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robin.venter robin.venter

1 reviews | Active since Jan 2017

24 Jan 2017, 08:57

Absolutely shocking after sales service from dealer principle Rick Scott.

<p>I bought a Renault Kadjar from Renault Bryanston which was delivered with a chip in the windscreen. And when I say in I mean inside the windscreen. Not on the outside. It was an old repair to the windscreen which had cracked again. I took the car to PG Auto Glass and they advised that it could not be repaired because there was no impact mark on the outside and that I should definitely take it up with the dealership. Their opinion was that there was nothing that I could have done to cause the crack. I then reported it back to Renault Bryanston within hours of the delivery of the vehicle and was basically told tough luck by salesman Stephen Berndt. I then made numerous requests to him for dealer principle Rick Scott to call me back to discuss and all were simply ignored. I called the dealership and left messages for him to call me back but all were ignored. I emailed my complaint through to him but that to was simply ignored. R330k spent but even that does not warrant any sort of service from these people. Please be very careful when buying from this dealership because once your car is delivered you are nothing to them.</p>

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