Absolutely no feedback

I purchased a Clio at Renault Paarden Eiland earlier this year, after having had a Ford EcoSport for about a year - a car I absolutely loved! Don't get me wrong, I enjoy driving the Clio.

About a week ago, I got an email from Imperial Renault saying that there were deals on the Kadjar. I sent in an enquiry, but got absolutely no feedback. I eventually called around myself. Then, I received an email re another Kadjar specifically at Paarden Eiland, where I had originally purchased my Clio. I again sent an enquiry to the branch but again received absolutely no response whatsoever, save for an email from the Imperial Group, saying that somebody would be contacting me - which hasn't happened to date (25/10/17; 15h00).

I most definitely will not be buying another Renault again after this. I regret trading my EcoSport every single day! The service I got at Ford and at Auto Pedigree (where I bought the Ford) was absolutely magnificent!