CJ
Colleen J

1 reviews | Active since Jun 2015

09 Feb 2017, 21:19

Absolutely Disgusting Service

<p>I have had my Renault Clio for 2 years, have had 3 services and every service has brought new issues with this terrible vehicle. The first time at 60000km my fuel tank & thermostat needed to be replaced. At 75000km my timing chain. And then it brings me to the 90000km. Due to be booked in on the 20th of Dec, 2 days before my car has a shudder when pulling away. On the 13th of Dec my car broke down, was towed to Tygerberg multifranchise and has been there since. My new problem, first my clutch needed to be replaced and I argue that this 3 year old car needing a clutch is ridiculous. I'm told this is wear & tear. On the 23rd of Dec I'm told I can collect my vehicle only to be called at 15:30 the afternoon that they have now discovered that my gearbox has been damaged. Renault has now conceded that warranty will pay for the gearbox but not for the clutch. Gearbox was damaged due to the main shaft ceasing which ultimately caused the difficulty I had with my gears and thus caused my clutch damage too. Last week I was told that the new gearbox will arrive on Monday past, I call today only to be told that Renault has still not sent the part and they have still not started working on my vehicle. From the look of all the comments on this site, anyone seems to have basically the same issues. My question, why are we still buying this problematic vehicle and allowing Renault to get away with this. I will do everything in my power to ensure that as many people as possible know about this. No consideration for the fact that I have been without my vehicle for 2 months and they are still dragging their feet. This is the worst service I have ever come across.</p>

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