A year later and am still waiting for resolution

The below email was sent 1 July 2024 and to date nothing has happened. My car stayed at Renault Silverlakes till April 2025 and I had buy another engine, pay for labour and the case is still waiting for the OMBUDSMAN ASSOCIATION OF SOUTH Africa after a year. Part 2 of the story is coming soon. I have gone through alot and it seems the system does not care about the original customer.

Trust you are well. Please take note of the trailing mail, but first let me give you a brief background:

I took my car to Silverlakes Renault on the 28 April 24 for a noise in the car and service. They refused service due to the noise coming from the car. I was informed that there might be a problem on the engine and as a result they will have to strip the car to check so I said ok.

On the 29 April, I got a quotation of an amount of R10811,43 to pay before the car will be looked at or I should come fetch the car. I refused and informed them exactly a year ago I was made to pay almost R70 000 to fix the car because it was taken to engineering and the turbo and engine were fixed. So how can I pay again for you to check what could have happened.

On the 7th May I made an enquiry to check the update on my car and I was told nothing has been done and I was given another quotation for a new engine and turbo costing over R269 000. I was them, what informs that amount? and how do you move from "we have not done anything to quoting such amount"

Kabelo gave me a call and told me the dealership will take the car in and keep me updated on what is happening.

22 May - Almost 3 weeks later, I did not hear from anyone until I made a follow-up on whatsapp to get update on the car and the response was "Busy Stripping"

The Manager Analize has not bothered to contact me as the customer to provide any update till today 1 July. 3rd month without a car. Am a business woman who runs around alot and the loss in income during this time is unmeasurable.

I need an update on the car ASAP and I am also requesting a courtesy car because I have exhausted all funds to rent a car to go home for my sister's funeral on Wednesday.

This is completely unacceptable as a loyal Renault customer since 2006. Your urgent response will be highly appreciated.