3 months after car purchase still no backup key

Well there were quite a few things. Sean was initially helpful but once I had paid for the car the service was **********. He's been polite but never returns emails. Phone messages are also ignored. <br> The manager also dealt with my complaint badly by not even listening to my story but calling in Sean on the call (and making me wait!) and then brusquely said \Sean will sort it out". No apology! <br> And I'm still waiting for my 2nd car key which was part of the sale of the car. It's been about 3 months.<br> I can see that the general manager sets the tone of the service as he bordered on \""rude\"" when I spoke with him. I also saw other complaints about the GM online so I'm not surprised."""