Very bad service at reanult alberton

am writing to express my disappointment with the service I have received regarding my vehicle repair and the courtesy car arrangement.

On the 19 August, Jessica informed that parts were expected by Wednesday, the 14th. I called again on the 21st, I spoke with Jessica, who confirmed that the warranty had just been approved, and the order was placed. She further mentioned that the parts would take 22 days to arrive and promised a courtesy car would be available for collection on Saturday, August 24, she just waiting for a client to bring it back on Friday.

However, I received no call or update from Jessica. When I contacted the dealership on Saturday, Shaun (Manager) informed me that he had no knowledge of the courtesy car arrangement and only sold cars are collected on Saturdays. He said he needs to contact Jessica to find out, he requested my number so he can give an update. Up until today I have not received any call from both the manager and Jessica.

I am disappointed with the lack of communication and professionalism. They are both ****s.

They must provide me with an immediate update on the status of the parts, the courtesy car, and an explanation for the lack of empty promises.