Motus Renault Alberton
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Motus Renault Alberton
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
SP
Sechaba P
1 reviews | Active since Sept 2024
30 May 2026, 09:41
Poor communication
Extremely frustrated with my experience. I was told to bring my car in for a Saturday service, but the Wesbank technicians underwritten by “Motorite” don't even work on weekends. Instead of the staff apologizing for the wasted time and poor scheduling, the agent argued that I should have known to ask. It is entirely the business's responsibility to communicate correct booking days, not the customer's. I am highly disappointed by the lack of clear communication and unprofessional attitude.
Helpful (0)
|Replies (0)SP
Sechaba P
1 reviews | Active since Sept 2024
30 May 2026, 09:41
Poor communication
Extremely frustrated with my experience. I was told to bring my car in for a Saturday service, but the Wesbank technicians underwritten by “Motorite” don't even work on weekends. Instead of the staff apologizing for the wasted time and poor scheduling, the agent argued that I should have known to ask. It is entirely the business's responsibility to communicate correct booking days, not the customer's. I am highly disappointed by the lack of clear communication and unprofessional attitude.
0
Replies (0)RZ
Robert Z
1 reviews | Active since Mar 2026
2 Mar 2026, 09:28
Wors Customer Experience
This has been the worst customer service experience I had with any business. I have taken my vehicle in for repairs almost two(2) weeks ago since 17th February 2026, the service advisor Lizelle had **** to me on several occasions about the ETA on my vehicles parts and repairs. This is whilst the vehicle is still under warranty and the repairs and warranty claim has been approved. They have told me I will sit without a vehicle for another for another four(4) weeks as they do not have the part available. I have contact sever entities who have the parts available but Renault Alberton will not do the repairs under warranty if they do not source the part them self. I was advised after five(5) days I will be provided a loan car and have to pay a deposit. On Friday 27 February 2026 I asked when I can come for the loan vehicle as I need an exact date so I do not needlessly travel l. I was advised by the service advisor Lizelle the loan vehicle will be available today from 02 March 2026. I have arrived at their offices and they have asked me to leave as the loan vehicle does not come from them, none of which was indicated in the communication when I enquired. I have been renting a vehicle out of my own pocket as my insurance will not cover a courtesy car due to the vehicle being in warranty and I cancelled the rental on Saturday 28 February 2026 as i believed I would receive a loan car as advised by the services advisor Lizelle. This has made me rethink my purchase of my Renault and I will be trading in my vehicle immediately once it is back in my possession. I will also not be purchasing a Renault as this level of customer service will only continue in future. I will never recommend Renault to any friends, family or acquaintances. I have been a loyal customer to them for years doing all my services through the same people and attending launches of vehicles as well as joining the Renault car club to show my support but this has cost me time money that could have been avoided with proper customer service and communication. All of this can be corroborated through the various emails, recorder calls and whatsapps between myself and this entity. I have handed the matter over to my lawyers as the Consumer Protection Act has been blatantly disregarded. I have also reported them to several professional authorities as well as the ombudsman.
Helpful (0)
|Replies (0)RZ
Robert Z
1 reviews | Active since Mar 2026
2 Mar 2026, 09:28
Wors Customer Experience
This has been the worst customer service experience I had with any business. I have taken my vehicle in for repairs almost two(2) weeks ago since 17th February 2026, the service advisor Lizelle had **** to me on several occasions about the ETA on my vehicles parts and repairs. This is whilst the vehicle is still under warranty and the repairs and warranty claim has been approved. They have told me I will sit without a vehicle for another for another four(4) weeks as they do not have the part available. I have contact sever entities who have the parts available but Renault Alberton will not do the repairs under warranty if they do not source the part them self. I was advised after five(5) days I will be provided a loan car and have to pay a deposit. On Friday 27 February 2026 I asked when I can come for the loan vehicle as I need an exact date so I do not needlessly travel l. I was advised by the service advisor Lizelle the loan vehicle will be available today from 02 March 2026. I have arrived at their offices and they have asked me to leave as the loan vehicle does not come from them, none of which was indicated in the communication when I enquired. I have been renting a vehicle out of my own pocket as my insurance will not cover a courtesy car due to the vehicle being in warranty and I cancelled the rental on Saturday 28 February 2026 as i believed I would receive a loan car as advised by the services advisor Lizelle. This has made me rethink my purchase of my Renault and I will be trading in my vehicle immediately once it is back in my possession. I will also not be purchasing a Renault as this level of customer service will only continue in future. I will never recommend Renault to any friends, family or acquaintances. I have been a loyal customer to them for years doing all my services through the same people and attending launches of vehicles as well as joining the Renault car club to show my support but this has cost me time money that could have been avoided with proper customer service and communication. All of this can be corroborated through the various emails, recorder calls and whatsapps between myself and this entity. I have handed the matter over to my lawyers as the Consumer Protection Act has been blatantly disregarded. I have also reported them to several professional authorities as well as the ombudsman.
0
Replies (0)LM
Lindwell M
1 reviews | Active since May 2023
13 Oct 2025, 10:10
Thankfull
I would like to take a moment to express my sincere appreciation to Lefa Mashifane for his outstanding support and swift response. From the very first interaction with Renault, Lefa has consistently gone above and beyond to assist with my queries and concerns. His professionalism and dedication have been evident at every stage, and he has truly made my experience with the brand seamless and positive. After a week of struggling to get the necessary assistance, Lefa was the one who came through and expertly resolved the situation. His prompt and efficient handling of the matter not only alleviated the stress, but also reaffirmed my confidence in Renault’s commitment to customer satisfaction. I am grateful for his exceptional service and the relief he brought to what had been a frustrating experience.
Helpful (0)
|Replies (0)LM
Lindwell M
1 reviews | Active since May 2023
13 Oct 2025, 10:10
Thankfull
I would like to take a moment to express my sincere appreciation to Lefa Mashifane for his outstanding support and swift response. From the very first interaction with Renault, Lefa has consistently gone above and beyond to assist with my queries and concerns. His professionalism and dedication have been evident at every stage, and he has truly made my experience with the brand seamless and positive. After a week of struggling to get the necessary assistance, Lefa was the one who came through and expertly resolved the situation. His prompt and efficient handling of the matter not only alleviated the stress, but also reaffirmed my confidence in Renault’s commitment to customer satisfaction. I am grateful for his exceptional service and the relief he brought to what had been a frustrating experience.
0
Replies (0)LM
Lindwell M
1 reviews | Active since May 2023
9 Oct 2025, 15:35
VERY VERY VERY BAD SERVICE U ONLY IMPORTANT DURING THE APPLICATION PHASE AFTER THAT , they will make you feel like you are bothering them
Very very very disappointed, at motus Renult alberton they give you good service when you busy with the application after that , they don’t take you seriously , they not afraid to tell you that they can’t assist you becouse they are busy , they keep transferring you to dead lines ,voice mail, I DONT RECOMMEND FAMILY OR FRIENDS VERY BAD SERVICE. I lost R200 air time trying to get my radio 4 digits code, and last time I took my car for service at MOTUS RENULT ALBERTON, it had oil all over and when I asked the reception lady she said this is not car wash very rude.
Helpful (0)
|Replies (0)LM
Lindwell M
1 reviews | Active since May 2023
9 Oct 2025, 15:35
VERY VERY VERY BAD SERVICE U ONLY IMPORTANT DURING THE APPLICATION PHASE AFTER THAT , they will make you feel like you are bothering them
Very very very disappointed, at motus Renult alberton they give you good service when you busy with the application after that , they don’t take you seriously , they not afraid to tell you that they can’t assist you becouse they are busy , they keep transferring you to dead lines ,voice mail, I DONT RECOMMEND FAMILY OR FRIENDS VERY BAD SERVICE. I lost R200 air time trying to get my radio 4 digits code, and last time I took my car for service at MOTUS RENULT ALBERTON, it had oil all over and when I asked the reception lady she said this is not car wash very rude.
0
Replies (0)