UNHAPPY CUSTOMER

UNHAPPY CUSTOMER I have orderd an oil cooler from renault alberton and I was told the part will come back in 6 to 8 weeks indeed the i was called on the 8th week and was told to bring the car since i also paid them to fit, flush and service my car. I TOWED MY CAR TO RENAULT ON WEDNESDAY 30 NOVEMBER 2023 AFTERNOON AND I WAS TOLD BY THE SERVICE ADVISOR THAT THEY WILL WORK ON MY CAR THE FOLLOWING DAY AND PROBABLY GET IT THURSDAY AFTERNOON. ON THURSDAY I GOT A CALL AND I WAS TOLD THEY HAVE STARTED WORKING ON MY CAR AND SHE WAS GONNA CALL ME LATER AND UPDATE ME ON THE PROCEEDINGS, I WAITED AND NEVER CALLED UNTIL I CALLED THEM THE NEXT DAY AFTERNOON SEING THAT THEY WERE NOT CALLING ME THE ADVISOR TOLD ME SHE WAS ABOUT TO CALL ME AND TOLD ME THAT THE RADIATOR SPECIALIST COULDNT FLUSH MY RADIATOR AS IT WAS BLOCKED TOO MUCH BUT SHE WILL CALL ME AND GIVE ME FULL REPORT.... I EMMEDIATELY WENT TO ALBERTON TO GET MORE INFO ON MY WAT SHE CALLED AND TOLD ME SHE WAS WRONG THEY MANAGED TO FLUSH MY RADIATOR AND NOW ITS BACK FROM SPECIALIST TO BE FITTED TO MY CAR AND I SHOULD BE ABLE TO GET MY CAR THE SAME DAY AS SOON AS THEY ARE DONE.. I WAS HAPPY AND WENT TO ALBERTON GOT THERE AND I WAS TOLD TO WAIT FOR MY CAR..... 17H30 THEY CALLED ME AND TOLD ME THAT MY RADIATOR IS LEAKING VERY BAD I CANT TAKE THE CAR OF WHICH I NEVER SAW MY RAIATOR LEAKING BEFORE THEN, I CONCLUDED THAT JOB CARD BY PAYING OVER R15000. THEN THE PROPOSEDSOLUTION WAS THAT I SHOULD BUY A NEW RADIATOR AND THE CAN HAVE A BRAND NEWRADIATOR BY AFTERNOON THE NEXT DAY FRIDAY OR I CAN GET MY CAR LATER MONDAY. THEY DID NOT CALL ME ON FRIDAY FOR UPDATES WHEN I CALLED I WAS TOLD MY RELEVANT SERVICE ADVISOR WAS BUSY WITH A CUSTOMER AND SHE WAS GONNA CALL ME BACK OF WHICH SHE NEVER DID. SHE DID NOT CALL ME ON MONDAY I CALL AND I WAS TOLD SHE WAS BUSY AND SHE WILL GET BACK TO ME AND SHE NEVER DID I WENT TO ALBERTON I FOUND HER AND SHE TOLD ME IT WAS A HECTICT DAY AND SHE COULDNT GET BACK TO ME BUT THE GOT THE RADIATOR IT WILL BE FITTED AND TESTED AND IL GET MY CAR ON TUESDAY COME TUESDAY I DID NOT GET A CALL FROM THEM NOTHING ON WEDNESDAY AND ON THURSDAY THEY TOLD ME THEY WERE DONE FITING THE RADIATOR THEY WILL TEST DRIVE AND CALL ME TO COLLECT. LATER THEY DID I WENT TO FETCH MY CALL. THE NEXT DAY NOW MY CAR IS NO LONGER READING MY KEY CARD, MY SERVICE BOOK IS NOT UPDATED AND THEY REPLACED MY RADIATOR AND NEVER FLUSHED THE CAR AND THE OIL IS COMING BACK TO THE COOLANT AND IS STLL BLOCKED OVER R21 000 PAID STILL HAVE THE SAME PROBLEM .........VERY DISAPPOINTING FROM SUCH A BIG BRAND PLEASE ASSIST