Misleading information by Renault

I am not happy with the customer service I am receiving from Renualt Alberton. I purchased a vehicle in December 2021 and just last week driving back home my car broke down and was towed to the nearest Renault dealership (The Glen).

This incident happened last week Wednesday and till today (19 May 2022) I have not received any feedback regarding my query. I have been taking from pillar to post every time when I call both these dealerships. When I speak to the salesman whom I purchased the vehicle from, he advises that the car is under maintenance plan and promises that it will be fixed however, the staff from Renualt-The Glen where the vehicle is currently at, have something different to say. They tell me that the maintenance plan expired last year November and I have only driven the car for less than 10 000km and also bought it in December 2021.

Yesterday I was then told that the Kilometres on the maintenance plan were captured incorrectly. I have been extremely inconvenienced by the *********** staff, there is no sense of urgency with regards to my query, they keep lying to me all the time when I call them. I have even gone to both these dealerships to try and find out as to why is my issue not being resolved because the mistake was on their side, why are they now making it my problem because I pay for the car every month and have not skipped a month to date.

I need this matter resolved ASAP as I will be escalating it further should it not be resolved within 48 hours from today. I have given both these dealerships enough time to fixed this, it has been more than a week now with no feedback.