RL
Ramasela L
1 reviews | Active since Apr 2020
23 Apr 2020, 15:59
Worst Service ever....
The worst service ever!!!!!
I was disconnected with a positive balance. I tried to call no answer, resorted to WhatsApp no answer. This is the most useless service provider in the WORLD... Their a pain
Helpful (0)
Replies (4)0
Replies (4)
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 10:26Dear Maria, can you please send me your unit number and building name so that I can follow-up on this for you. Looking forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 10:26
Official
Dear Maria, can you please send me your unit number and building name so that I can follow-up on this for you. Looking forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 15:48Dear Maria, I have received feedback from out helpdesk. Unfortunately on 23 April 2020 your wallet was in a negative balance of -R 332.42 and you were disconnected on 23 April at 14:47.
A payment was however made, unfortunately the reference used was incorrect which caused a delay in allocating the payment to the wallet. Power was reconnected to the unit at 15:54 on 23 April 2020... Is this correct?
In future all payments made must have this exact reference PT***7 to be auto allocated.
I hope this helps you understand what happened?
Best Regards
Antoinette
A payment was however made, unfortunately the reference used was incorrect which caused a delay in allocating the payment to the wallet. Power was reconnected to the unit at 15:54 on 23 April 2020... Is this correct?
In future all payments made must have this exact reference PT***7 to be auto allocated.
I hope this helps you understand what happened?
Best Regards
Antoinette
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 15:48
Official
Dear Maria, I have received feedback from out helpdesk. Unfortunately on 23 April 2020 your wallet was in a negative balance of -R 332.42 and you were disconnected on 23 April at 14:47.
A payment was however made, unfortunately the reference used was incorrect which caused a delay in allocating the payment to the wallet. Power was reconnected to the unit at 15:54 on 23 April 2020... Is this correct?
In future all payments made must have this exact reference PT***7 to be auto allocated.
I hope this helps you understand what happened?
Best Regards
Antoinette
A payment was however made, unfortunately the reference used was incorrect which caused a delay in allocating the payment to the wallet. Power was reconnected to the unit at 15:54 on 23 April 2020... Is this correct?
In future all payments made must have this exact reference PT***7 to be auto allocated.
I hope this helps you understand what happened?
Best Regards
Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 15:49The PT reference number was sent to you via private message along with all the bank account details.
Please let us know if we can assist you further with any queries or questions Maria. Hope you are staying safe. Best Regards Antoinette
Please let us know if we can assist you further with any queries or questions Maria. Hope you are staying safe. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 15:49
Official
The PT reference number was sent to you via private message along with all the bank account details.
Please let us know if we can assist you further with any queries or questions Maria. Hope you are staying safe. Best Regards Antoinette
Please let us know if we can assist you further with any queries or questions Maria. Hope you are staying safe. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 16:46Dear Maria, our call centre agent Tshepang has contacted you and if I understand correctly this issue has been resolved. Please let me know if you have any other issues or questions that we can answer. Hope you have a super evening and stay safe! Antoinette
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 16:46
Official
Dear Maria, our call centre agent Tshepang has contacted you and if I understand correctly this issue has been resolved. Please let me know if you have any other issues or questions that we can answer. Hope you have a super evening and stay safe! Antoinette