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Chane C
1 reviews | Active since Dec 2016
05 Jan 2021, 12:45
WORS SERVICE, PAID ACCOUNT MULTIPLE TIMES & STILL GET ELECTRICITY CUT OFF
Worst service ever. There is clearly a fault on their system but still no one has been able to assist us. Paid our account 4 times this month, had electricity cut off 3 times. How on earth dp you call this good service. CAN SOMEONE GET BACK TO US URGENTLY! Emails have been sent
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Replies (2)
Remote Metering Solutions (RMS)'s replyOfficial
05 Jan 2021, 15:16Dear Chane, thank you for sharing your thoughts with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channel
Remote Metering Solutions (RMS)'s reply05 Jan 2021, 15:16
Official
Dear Chane, thank you for sharing your thoughts with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channel
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Chane C's updateReviewer Update
05 Jan 2021, 19:01Issue here is we have logged emails and phone calls through the correct channels and you have not rep**** to our emails and you had a *********** call centre member put the call down in my ear.
Please work on your customer service and service in general.
Electricity has been cut off again today (even after topping up the account which is so called 'in arrears'. And upon further investigation, the same is happening to our neighbour, who has paid over R3000 this past month, with exactly the same issue as us (and seems so with a lot of your customers...how can the same recurring issues not have been dealt with yet?)
Please sort this issue out, this is really pathetic now, I cannot believe that in todays times such bad service is going about!!!
Please work on your customer service and service in general.
Electricity has been cut off again today (even after topping up the account which is so called 'in arrears'. And upon further investigation, the same is happening to our neighbour, who has paid over R3000 this past month, with exactly the same issue as us (and seems so with a lot of your customers...how can the same recurring issues not have been dealt with yet?)
Please sort this issue out, this is really pathetic now, I cannot believe that in todays times such bad service is going about!!!
CC
Chane C's update05 Jan 2021, 19:01
Reviewer Update
Issue here is we have logged emails and phone calls through the correct channels and you have not rep**** to our emails and you had a *********** call centre member put the call down in my ear.
Please work on your customer service and service in general.
Electricity has been cut off again today (even after topping up the account which is so called 'in arrears'. And upon further investigation, the same is happening to our neighbour, who has paid over R3000 this past month, with exactly the same issue as us (and seems so with a lot of your customers...how can the same recurring issues not have been dealt with yet?)
Please sort this issue out, this is really pathetic now, I cannot believe that in todays times such bad service is going about!!!
Please work on your customer service and service in general.
Electricity has been cut off again today (even after topping up the account which is so called 'in arrears'. And upon further investigation, the same is happening to our neighbour, who has paid over R3000 this past month, with exactly the same issue as us (and seems so with a lot of your customers...how can the same recurring issues not have been dealt with yet?)
Please sort this issue out, this is really pathetic now, I cannot believe that in todays times such bad service is going about!!!