WHAT THE HELL IS GOING ON HERE????????????????????????????????

PATHETIC SERVICE!! Every month our bill is paid and allocated. This month it was not allocated by Remote Metering Solutions (RMS) although paid on time; as a result they shut down our electricity. This was paid on the 25th - we have been in constant discussions, e-mails, messages and their watsapp line yet still no assistance, A consultant also dropped the call on me today. Apart from this, our bill is getting higher and higher each month. How can the bill be higher on months when no-one is at home compared to that when we are???? I threatened to take this to Hellopeter if it was not sorted and here I am because it is still not sorted. WHAT THE HELL ARE YOU DOING THERE ... BUNCH OF *********** FOOLS?????