Utterly Disgusting and Disappointing service!!!

I have recently registered with them, upon moving in they registered my electricity account and all was well, a day later my electricity was off for no apparent reason. Today on a Sunday for no apparent reason my electricity was switched off again, I called their landline number for enquiries and they were not available due to the fact that it is outside of their office hours when I sent a Whatsapp to their Whatsapp number +***8 the people I speak to there respond on average every 30 minutes I was specifically chatting to a Huzan Mashau at one point... When I requested that he call me to help resolve the issue he told me that he sent a command for my electricity to be put on and in 30 minutes the electricity would be back, it's been 2 hours later my electricity is not back he sent me back and forth to take pictures of my circuit breaker which I did and then he said I must take a picture of my meter box which I did and my query is still not resolved. The entire Whatsapp assistance has now gone completely silent. I am disappointed and very disgusted by this service.