LS
Lebogang S
1 reviews | Active since Dec 2019
31 Oct 2025, 09:24
Useless Electricity service
The way I hate this electricity service I regret moving into a complex that uses RMS for electricity
Unnecessary daily billing for what maintenance?? No guys you rip people off sies
This needs to be raised with minister of electricity
Helpful (0)
Replies (1)0
Replies (1)
Remote Metering Solutions (RMS)'s replyOfficial
05 Nov 2025, 10:01Dear Lebogang,
We’re sorry to hear about your experience and understand your frustration regarding the charges. Please allow us to clarify how the ismrt! system works to ensure transparency.
The daily service fee you referred to is not a maintenance charge, but a standard fixed daily fee app**** to all prepaid utility systems. This covers:
• The secure management and communication of your smart meter,
• Data processing and accurate, real-time consumption readings,
• Transaction processing and hosting through the smrt!Wallet platform, and
• Continuous system maintenance and support to ensure reliable service.
• The secure management and communication of your smart meter,
• Data processing and accurate, real-time consumption readings,
• Transaction processing and hosting through the smrt!Wallet platform, and
• Continuous system maintenance and support to ensure reliable service.
This enables you to track your usage, view payment history, and manage your account online through the smrt!Wallet portal at www.ismrt.net.
Please note that we have attempted to reach you on several occasions to confirm whether the smrt!Wallet account name and the details provided here refer to the same resident. Unfortunately, we have been unsuccessful in making contact.
We would still appreciate the opportunity to review your account and provide a detailed breakdown of your charges. Kindly contact us at *** with your meter number, complex name, and contact details, and our team will assist you as a priority.
Thank you for your feedback. At ismrt!, we’re committed to transparent billing, accurate metering, and helping residents manage their utilities with confidence.
Kind regards,
The ismrt! Support Team
The ismrt! Support Team
Remote Metering Solutions (RMS)'s reply05 Nov 2025, 10:01
Official
Dear Lebogang,
We’re sorry to hear about your experience and understand your frustration regarding the charges. Please allow us to clarify how the ismrt! system works to ensure transparency.
The daily service fee you referred to is not a maintenance charge, but a standard fixed daily fee app**** to all prepaid utility systems. This covers:
• The secure management and communication of your smart meter,
• Data processing and accurate, real-time consumption readings,
• Transaction processing and hosting through the smrt!Wallet platform, and
• Continuous system maintenance and support to ensure reliable service.
• The secure management and communication of your smart meter,
• Data processing and accurate, real-time consumption readings,
• Transaction processing and hosting through the smrt!Wallet platform, and
• Continuous system maintenance and support to ensure reliable service.
This enables you to track your usage, view payment history, and manage your account online through the smrt!Wallet portal at www.ismrt.net.
Please note that we have attempted to reach you on several occasions to confirm whether the smrt!Wallet account name and the details provided here refer to the same resident. Unfortunately, we have been unsuccessful in making contact.
We would still appreciate the opportunity to review your account and provide a detailed breakdown of your charges. Kindly contact us at *** with your meter number, complex name, and contact details, and our team will assist you as a priority.
Thank you for your feedback. At ismrt!, we’re committed to transparent billing, accurate metering, and helping residents manage their utilities with confidence.
Kind regards,
The ismrt! Support Team
The ismrt! Support Team