1 reviews | Active since Jan 2018
*************, Unreliable and ***********
It is for the first time i have ever been this frustrated, This company charged me R300 extra on my bill which was resolved when i spoke to one of their representatives. The charge has not been erased and worse they have switched off my electricity. Ive tried reaching them with all mediums possible - phone, e-mail and whatsapp (you can see some one is online) but they deliberately ignore me. They, honestly are the worst metering company ever - they are so ***********. I've been reading all the complaints on hellopeter about Ismrt!, they have complaints dating since 2016 till now and they still don't care on increasing their service. The worst thing is they copy and paste all their responses so i wouldn't be surprised if they cut and paste to my frustration.
Hi thabiso-maungwa
Due to the sensitivity of the information pertaining to your smrt!Wallet we prefer to engage telephonically or via email.
The call centre is exceptionally busy today; however we always aim to resolve any questions or concerns about your smrt!Wallet.
The R300 correction has been made and the smrt!Wallet is still in a negative.
To check your balance, please dial *120*47678# and enter your PIN to access your account and check your latest balance.
Please send your proof of payment to *** to enable the team to load the payment.
Kind regards,
The ismrt!Team
Hi thabiso-maungwa
Due to the sensitivity of the information pertaining to your smrt!Wallet we prefer to engage telephonically or via email.
The call centre is exceptionally busy today; however we always aim to resolve any questions or concerns about your smrt!Wallet.
The R300 correction has been made and the smrt!Wallet is still in a negative.
To check your balance, please dial *120*47678# and enter your PIN to access your account and check your latest balance.
Please send your proof of payment to *** to enable the team to load the payment.
Kind regards,
The ismrt!Team