TM
Thobile M
1 reviews | Active since Feb 2020
02 Oct 2025, 09:56
Unreasonable Charges, Zero Service from RMS
Extremely disappointed with RMS service! I've been trying to reach them via phone and WhatsApp for resolve my electricity issue, but no response whatsoever. Yesterday, I loaded electricity, and today it's been cut off without any notification which means it wasn’t allocated. Unacceptable customer service and unreliable system. The fees are unreasonably high, I stay alone but I must spend close to R1k every month for electricity. That’s just ridiculous
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Remote Metering Solutions (RMS)'s replyOfficial
17 Oct 2025, 12:16Dear Thobile,
Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologise for the frustration you have experienced with your electricity service and the difficulties in reaching us. This is not the level of service we strive to provide.
We want to assure you that we have completed a thorough investigation into your account and charges. Our findings have been emailed directly to your registered email address for your review.
Regarding your electricity top-up, please note that delays in reflection or discrepancies can sometimes occur due to technical issues or delays in allocation. Rest assured, we are continuously working to improve this process.
If you have any further questions or require additional assistance, please do not hesitate to contact our support team via *** or by calling ***. We are committed to resolving any outstanding concerns promptly.
We truly value your feedback and appreciate your patience. Thank you for giving us the opportunity to address this matter.
Kind regards,
Customer Support Team
Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologise for the frustration you have experienced with your electricity service and the difficulties in reaching us. This is not the level of service we strive to provide.
We want to assure you that we have completed a thorough investigation into your account and charges. Our findings have been emailed directly to your registered email address for your review.
Regarding your electricity top-up, please note that delays in reflection or discrepancies can sometimes occur due to technical issues or delays in allocation. Rest assured, we are continuously working to improve this process.
If you have any further questions or require additional assistance, please do not hesitate to contact our support team via *** or by calling ***. We are committed to resolving any outstanding concerns promptly.
We truly value your feedback and appreciate your patience. Thank you for giving us the opportunity to address this matter.
Kind regards,
Customer Support Team
Remote Metering Solutions (RMS)'s reply17 Oct 2025, 12:16
Official
Dear Thobile,
Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologise for the frustration you have experienced with your electricity service and the difficulties in reaching us. This is not the level of service we strive to provide.
We want to assure you that we have completed a thorough investigation into your account and charges. Our findings have been emailed directly to your registered email address for your review.
Regarding your electricity top-up, please note that delays in reflection or discrepancies can sometimes occur due to technical issues or delays in allocation. Rest assured, we are continuously working to improve this process.
If you have any further questions or require additional assistance, please do not hesitate to contact our support team via *** or by calling ***. We are committed to resolving any outstanding concerns promptly.
We truly value your feedback and appreciate your patience. Thank you for giving us the opportunity to address this matter.
Kind regards,
Customer Support Team
Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologise for the frustration you have experienced with your electricity service and the difficulties in reaching us. This is not the level of service we strive to provide.
We want to assure you that we have completed a thorough investigation into your account and charges. Our findings have been emailed directly to your registered email address for your review.
Regarding your electricity top-up, please note that delays in reflection or discrepancies can sometimes occur due to technical issues or delays in allocation. Rest assured, we are continuously working to improve this process.
If you have any further questions or require additional assistance, please do not hesitate to contact our support team via *** or by calling ***. We are committed to resolving any outstanding concerns promptly.
We truly value your feedback and appreciate your patience. Thank you for giving us the opportunity to address this matter.
Kind regards,
Customer Support Team