Hellopeter
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1 reviews | Active since Jul 2016

31 May 2019, 22:10

Unlaw top up purchase!!!!

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This morning, my electricity was cut and after several calls to the ISMRT call center and various Whatsapp messages, my query was resolved, by the consultant who assisted me with increasing the limit to 1000, I efted R400 into their account, of which this was used to put my electricity back on. Later that afternoon, i received an email to state that a purchase( I was not aware of) was made of a value of R1400. I then checked and and the purchase limit was increased from R1000 to R2150. I did not make this purchase and find this very ******** that this happened without my consent.

I later on tried calling on numerous occasions to no availability, I left whatsapp messages which just gets read by a robot!!

I had to transfer all my funds to another account in case this money gets deducted, this is unacceptable!!!

0
Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply03 Jun 2019, 08:26
Official
Good day, Kindly note that we are not able to deduct money from your account.  If you have EFT'ed R400, then only R400 was deducted from your account.  Please have a look at your bank statements to provide you with peace of mind. What happened is that the ismrt! call centre agent has accidently entered R1400 instead of R400 (as EFT payments are loaded manually to your smrt!Wallet account).  This money that has been loaded to your account was not taken from your account, but from RMS's account.  Keep in mind that when you pay via EFT, you pay RMS directly and the call centre agent transfers money from the RMS account onto your smrt!Wallet. We will investigate and correct the matter on our side.