LS
Lebogang S
1 reviews | Active since Dec 2019
17 Sept 2025, 11:36
Unexplainable billing
Can someone kindly explain how the RMS billing system works I mean even when the electricity is switch off due to low credit the bill still debits some amounts on it
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Remote Metering Solutions (RMS)'s replyOfficial
22 Sept 2025, 11:54 Dear Lebogang, The RMS billing system calculates charges based on actual and standing costs associated with your electricity supply. Even when electricity is switched off due to low credit, some charges may still appear on your account for various reasons, which will be discussed with you after an account analysis has been completed. Someone is reaching out to you to discuss any concerns you may have regarding potential billing inaccuracies and to provide clarity on how the billing process works.
Remote Metering Solutions (RMS)'s reply22 Sept 2025, 11:54
Official
Dear Lebogang, The RMS billing system calculates charges based on actual and standing costs associated with your electricity supply. Even when electricity is switched off due to low credit, some charges may still appear on your account for various reasons, which will be discussed with you after an account analysis has been completed. Someone is reaching out to you to discuss any concerns you may have regarding potential billing inaccuracies and to provide clarity on how the billing process works.