Unallocated EFT purschase, No baking details Loaded, Worst Customer service

I completed a transfer form, since I moved units in the complex i reside at. With the transfer my personal details were kot transferred. I did an EFT payment on Friday and it was never allocated. When trying to purchase credits, I got an error saying my banking details are not loaded. Its the weekend and my balance is currently R11. Called an agent on Saturday and her response to my problem was, oh well the transfer department didnt reload your banking details and they dont work during the weekend. You must resend your banking details to *** and it will be loaded. Nothing has been done. Not the EFT allocation nor banking details. My electricity will shut of any minute and they are the most *********** people I've ever come across. Customer service is not valued and they cant even speak up when answering phone calls.

I'm extremely unhappy.