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 Hi Shamim,  RMS has been in contact with you with regarding this issue. Kindly refer to the email communication between RMS and yourself over the course of the past few months. In these, we did confirm that the metering is correct and dedicated to your unit.  Please be advised that the outstanding issue is Afcho related and has nothing to do with RMS as we are only responsible for the utility collection. Please also note that the rates we charge are municipal rates which are approved by NERSA. There are individual meters for water and electricity, which are dedicated to each unit. With regards to the payment not being allocated, please ensure you use the correct reference and send proof of payment to ***. I hope this answers your query. Regards, the ismrt! Team 

Hi Shamim, You have full access to your consumption detail (in half-hourly intervals), statements, and much more via the online dashboard. Go to www.remotemetering.net/clientlogin to log in to the dashboard (username: your registered email / cell number and password: your smrt!Wallet PIN SMS'ed to you upon registration). 
Proof of payments need to be sent to our call centre at *** in order to allocate it manually to your meter - this takes 48 hours. Payments via the dashboard or your phone (*120*47678#) reflects immediately. Regards, the ismrt! Team. 

Hi Shamim,  You have a smart meter, not a prepaid STS meter. This means there is no human intervention required in order to obtain readings or to top-up your meter. The meters are installed in a locked meter box in a central area of the complex. We can arrange for a technician to come to site and show you your meter (you will see a serial number on the meter) and to verify that this serial number corresponds to that on you consumption report on the dashboard. The meters were commissioned, which means there was a switch-off test done with the initial installation to confirm that each meter is correctly linked to the unit.  An accuracy test is also preformed to ensure the meter is billing correctly. Unfortunately, the reason why your consumption is high is something that depends on each individual consumer.  It has to do with how you use electricity, the type of appliances you have in your home and the temperature your geyser is set on (and many other factors that we have absolutely no control over). When you moved in, you would have received an application form with a property chart that gives you all the fees, as well as a breakdown of the municipal rates you are charged. There is also a link on the property chart to the corresponding municipality's website where you can compare the rates we charge you with the approved municipal rates and verify that this is correct. On the application form and property chart, it clearly states that all proof of payments must be sent to the call centre directly as they are responsible for loading manual payments. The call centre is also responsible for general queries and are able to assist after hours as well. Christine is in our billing department and is responsible for investigating billing discrepancies. Apologies for the confusion caused. We will be able to provide you with sufficient proof that you are metered correctly, but the reason your consumption is high is something you will need to investigate yourself, or ask your managing agent to inspect your geyser to ensure it is functioning optimally. I trust this answers your query.