THE WORST SERVICE EVER!!!!!!!!

Item: Remote Metering Solutions (RMS)
Rating: 1
Author: Kamogelo N

The absolute worse service ever. My wallet was suspended for whatever I don’t even know about because my rent and levies have been paid up and up to date. These RMS fools suspend my wallet without notifying me of the suspension (which was not supposed to be done). I reloaded my wallet in the time it was suspended and when it was un-suspended all the money I reloaded isn’t reflecting on their side. Next thing they want to send proof of payments in PDF which I don’t have because I have always received them via SMS after loading electricity. Dikeledi Baloyi the most useless agent, I keep explaining the situation and she keeps wanting PDF formats from me. Useless useless useless ke that one. It’s as if she doesn’t want to do her job or we forcing her like we don’t pay for their services. THE ABSOLUTE WORST COMPANY AND AGENTS EVER

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Replies (1)

Remote Metering Solutions (RMS)'s replyOfficial

18 Jun 2025, 10:34

Dear Kamogelo,

Thank you for reaching out, and we apologise for the inconvenience caused.

The smrt!Wallet suspension was requested by your Managing Agent on 11 June 2025 and lifted on 14 June 2025, based on their instructions. For further details, we kindly urge you to contact your Managing Agent directly.

We have received and manually allocated your proof of payments, and it has now been processed. Please note, this manual process was required due to the suspension instruction we received.

Additionally, it appears the smrt!Wallet is registered under different details. Please contact us to update your information, or ask the account holder to add you as a recognised contact.

Thank you for your patience.

Warm regards,
RMS Revenue Management Support Team

Remote Metering Solutions (RMS)'s reply18 Jun 2025, 10:34

Official