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Phindy M
1 reviews | Active since Sept 2018
19 Dec 2018, 17:06
The worst Electricity supplier in the whole world
The worst Electricity supplier we ever dealt with.
The will switch off you meter as soon as you have a low balance, and then when you pop up (buy prepaid) they will take up to 9 hours to switch it back on.
They have a whatsapp platform which they do not respond to, a call centre line that they do not pick up!
The customer service is non existent! I'm numb!! Imagine during this festive holiday with no electricity, when you have purchased it!!
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Replies (1)0
Replies (1)
Remote Metering Solutions (RMS)'s replyOfficial
20 Dec 2018, 09:50Hi PhindyMosia
Thank you for your review. This is a pay as you use system. We have given all residents over 7 days to top up their smrt!Wallets and avoid disconnection after the monthly billed items were added to your smrt!Wallet.
For the festive season, we have also communicated the following to all residents regarding disconnections during the festive season :
Important Notice:
During the festive season, the Call Centre availability time, is limited.
As a gift from ismrt! to you, the meters will also be on holiday. The meters will not disconnect on the dates listed further below. Please ensure your smrt!Wallet balance is always positive.
Call Centre Availability & dates on which meters will not disconnect:
Festive Period
Mon 17 Dec : 8am to 2pm
Mon 24 Dec : 8am to 8pm
Tue 25 Dec : 9am to 12pm
Wed 26 Dec : 9am to 12pm
New Year
Mon 31 Dec : 8am to 8pm
Tue 1 Jan 2019 : 9am to 12pm
I hope this helps?
Kind Regards,
The smrt!Wallet Team
Thank you for your review. This is a pay as you use system. We have given all residents over 7 days to top up their smrt!Wallets and avoid disconnection after the monthly billed items were added to your smrt!Wallet.
For the festive season, we have also communicated the following to all residents regarding disconnections during the festive season :
Important Notice:
During the festive season, the Call Centre availability time, is limited.
As a gift from ismrt! to you, the meters will also be on holiday. The meters will not disconnect on the dates listed further below. Please ensure your smrt!Wallet balance is always positive.
Call Centre Availability & dates on which meters will not disconnect:
Festive Period
Mon 17 Dec : 8am to 2pm
Mon 24 Dec : 8am to 8pm
Tue 25 Dec : 9am to 12pm
Wed 26 Dec : 9am to 12pm
New Year
Mon 31 Dec : 8am to 8pm
Tue 1 Jan 2019 : 9am to 12pm
I hope this helps?
Kind Regards,
The smrt!Wallet Team
Remote Metering Solutions (RMS)'s reply20 Dec 2018, 09:50
Official
Hi PhindyMosia
Thank you for your review. This is a pay as you use system. We have given all residents over 7 days to top up their smrt!Wallets and avoid disconnection after the monthly billed items were added to your smrt!Wallet.
For the festive season, we have also communicated the following to all residents regarding disconnections during the festive season :
Important Notice:
During the festive season, the Call Centre availability time, is limited.
As a gift from ismrt! to you, the meters will also be on holiday. The meters will not disconnect on the dates listed further below. Please ensure your smrt!Wallet balance is always positive.
Call Centre Availability & dates on which meters will not disconnect:
Festive Period
Mon 17 Dec : 8am to 2pm
Mon 24 Dec : 8am to 8pm
Tue 25 Dec : 9am to 12pm
Wed 26 Dec : 9am to 12pm
New Year
Mon 31 Dec : 8am to 8pm
Tue 1 Jan 2019 : 9am to 12pm
I hope this helps?
Kind Regards,
The smrt!Wallet Team
Thank you for your review. This is a pay as you use system. We have given all residents over 7 days to top up their smrt!Wallets and avoid disconnection after the monthly billed items were added to your smrt!Wallet.
For the festive season, we have also communicated the following to all residents regarding disconnections during the festive season :
Important Notice:
During the festive season, the Call Centre availability time, is limited.
As a gift from ismrt! to you, the meters will also be on holiday. The meters will not disconnect on the dates listed further below. Please ensure your smrt!Wallet balance is always positive.
Call Centre Availability & dates on which meters will not disconnect:
Festive Period
Mon 17 Dec : 8am to 2pm
Mon 24 Dec : 8am to 8pm
Tue 25 Dec : 9am to 12pm
Wed 26 Dec : 9am to 12pm
New Year
Mon 31 Dec : 8am to 8pm
Tue 1 Jan 2019 : 9am to 12pm
I hope this helps?
Kind Regards,
The smrt!Wallet Team