1 reviews | Active since Jan 2024
The worst company ever
The worst company ever. They are a **** of a company and will rob you in day light. I received an email alerting me my balance is low yesterday and a disconnection was logged,when l viewed the app, it reflected that l owed - R240 of which l paid R500 and the remaining balance was R277. I was shocked this morning as my electricity was switched off again and apparently I owe R11 842. This is the most expensive electricity I have come across in my life. When l called the call Centre l had to have numerous arguments with the Admin staff as well as their manager and they keep trying to force me to pay this money that popped up out of nowhere. Their statements conflict and it's a different excuse after another without a proper explanation, and they do not take accountability of the fact that the fault is theirs and their meter. They want me to take the fall for their error. They are *******! This is where the law must intervene because surely this is ******** in every aspect
We appreciate you bringing this to our attention, and we sincerely apologise for the frustration this situation has caused. In some cases, on-site changes or network interference can disrupt communication with meters, which may result in delayed billing. Our teams always strive to resolve these issues as quickly as possible, but we acknowledge that we should have communicated with you sooner.
Our team is available to go through this with you and assist where possible. Billing is based on actual consumption, and while we understand this may be an unexpected adjustment, we want to ensure you have clarity on the charges. If immediate payment is not feasible, we are open to discussing a structured payment plan to help ease the burden. A member of our team will reach out to you directly via call and email to address your concerns.
Thank you for your patience, and we appreciate the opportunity to resolve this with you.
We appreciate you bringing this to our attention, and we sincerely apologise for the frustration this situation has caused. In some cases, on-site changes or network interference can disrupt communication with meters, which may result in delayed billing. Our teams always strive to resolve these issues as quickly as possible, but we acknowledge that we should have communicated with you sooner.
Our team is available to go through this with you and assist where possible. Billing is based on actual consumption, and while we understand this may be an unexpected adjustment, we want to ensure you have clarity on the charges. If immediate payment is not feasible, we are open to discussing a structured payment plan to help ease the burden. A member of our team will reach out to you directly via call and email to address your concerns.
Thank you for your patience, and we appreciate the opportunity to resolve this with you.