KS
Kimbley S
1 reviews | Active since Jul 2019
17 Jul 2019, 15:51
TERRIBLE SERVICE & SOMETHING WRONG WITH BILLING
firstly I live alone and cannot believe how much it's costing me since I've moved into my new place... I used to use half of what I am being charged now for electricity.... **************** if you ask me!! Secondly the call centre agents are so unfriendly and unhelpful.... thirdly I did an eft two days ago, emailed POP immediately yet still waiting to be topped up :/ :/ extremely terrible service!!!
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Remote Metering Solutions (RMS)'s replyOfficial
19 Jul 2019, 13:23Hi Kimberley, Kindly note that you are billed on NERSA approved tariffs. Each municipality charge different tariffs, which increase in July every year, so you will not be billed the same in all geographical areas. We apologise if our call centre staff was unfriendly - please give us the name of the person and we will address this immediately. With regards to your EFT, kindly note that bank to bank payments are allocated on the same day, but if the transfer was made between two different baking institutions, it will take 48 hours to be allocated. Please email *** with any future compliments/complaints. Regards, the ismrt! Team
Remote Metering Solutions (RMS)'s reply19 Jul 2019, 13:23
Official
Hi Kimberley, Kindly note that you are billed on NERSA approved tariffs. Each municipality charge different tariffs, which increase in July every year, so you will not be billed the same in all geographical areas. We apologise if our call centre staff was unfriendly - please give us the name of the person and we will address this immediately. With regards to your EFT, kindly note that bank to bank payments are allocated on the same day, but if the transfer was made between two different baking institutions, it will take 48 hours to be allocated. Please email *** with any future compliments/complaints. Regards, the ismrt! Team