1 reviews | Active since Sept 2016

02 May 2017, 09:41

Terrible Service from IS Metering

<p>This is the worst prepaid service providers l have ever seen in my entire lifetime.Coupled with the rudest staff their service is extremely poor and they do not think customer care exists in their corporate values.On countless times they switch off electricity when you have paid and you have to call them again to switch on.Calling them is a nightmare because you get transferred to five people in the process.Yet am charged admistration fee but they cant reconcile payments they just rush to switch off.No invoices on payments are given what happened to accountability.You just pay and they dont even send statements .l have requested statements on several occasions to no avail.Their services leaves a lot to be desired.</p>

0
Replies (2)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply25 Oct 2017, 21:33
Official

Dear Valued Customer

The ismrt! product for RMS was listed as a separate company on Hellopeter.

We were unaware of your complaint at the time.

In our aim to always improve our customer service delivery to our valuable customers, we have now merged the product with our official Hellopeter account where we are known as company that responds.

If you feel that your voice was not heard and the issue remains unresolved, please feel free to respond to this message or contact us on ***for further assistance.

Kind regards,

The ismrt! Team

Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply25 Oct 2017, 21:34
Official

Hi

To add to our last response, IS Metering is a different company to RMS ismrt!

You may contact them on ***