Terrible service

I'm frustrated by the way the call centre agent did not help me today. I was sent from pillar to post. Firstly I deposited R200 yesterday morning around 10:30am, at the FNB ATM. I usually don't request a receipt because I've done this method of payment many times in the past. They cut my electricity and told me my account was suspended. I asked them what an I do to rectify this problem, I was sent a number to call. *** Trafalgar. I called this number and was told that they can't help me because they don't deal with electricity. So I went back to Remote Metering Solutions and told them this and still they insisted that I provide proof of payment. I explained to them that I don't have this because I did not get the receipt from the ATM. I was told there is nothing they can do. Surely the money reflects on their bank account details. But they still did not want to help me. I was again told to call ***. By this time I had no airtime to call, because I'm unemployed and my partner is off from work is tired and is unable to buy airtime for me. I am a disabled person and feel that I have been treated unfairly. I'm still without electricity. This is a huge problem because I have a 6 month old baby that needs hot water to bath and eat. Without hot water I unable to make milk and porridge for the baby to eat. This is a huge inconvenience for me. I am really disappointed at the way Remote Metering Solutions has dealt with my problem. They trully do not care about their customers needs and are just after money at the end of the day. 😡😡😡