Terrible and poor service

On the 16th of January ISMRT started charging me for the for the complex common area electricity. I enquired about this and my body corporate confirmed that the common area electricity is paid via the levies, and that I shouldn’t be billed separately for that. On the 5th of April I emailed Cristine Hayes about my problem, who said she will investigate and get back to me. On the 25th of April she responded and said the extra charges will be removed. Going forward I was not billed. My problem is however that all the charges that I was incorrectly billed and paid for, ISMRT cant account for. On their system the reversal of these charges is nowhere to be found. My understanding of accounting is that if you bill someone incorrectly you refund them the amount that was paid or you credit their account. None of these happened in this case. On the 10th of May I escalated the matter to Zania van der Merwe,I was completely ignored. I want to see proof that my account was credited with the reversal.i feel de*****ed by this company.You cant even explain your own system processes.

The customer service for ISMRT is terrible to say the least.