Terrible
I have been trying to get assistance in derigistering my number for my previous unit as I moved out on the 1st of June 2019. I sent email on the 27th of May 2019. When I call their numbers I am transferred from one agent to the next, after waiting 15 minutes for someone just to answer the phone. Then they just drop the phone on you whilst you are still speaking trying to get assistance. The current tenant is inconvenienced right now as they cannot by the electricity.
Helpful (0)
Replies (1)0
Replies (1)
Remote Metering Solutions (RMS)'s replyOfficial
07 Jun 2019, 12:19Dear Pamela,
Your cancellation was processed on the 2nd June. The credit that was on your smrt!Wallet will be paid out in the next 30 days.
Our sincerest apologies for the inconvenience that you might have experienced.
Kind regards,
ismrt!Team
Your cancellation was processed on the 2nd June. The credit that was on your smrt!Wallet will be paid out in the next 30 days.
Our sincerest apologies for the inconvenience that you might have experienced.
Kind regards,
ismrt!Team
Best regards,
Remote Metering Solutions (RMS)'s reply07 Jun 2019, 12:19
Official
Dear Pamela,
Your cancellation was processed on the 2nd June. The credit that was on your smrt!Wallet will be paid out in the next 30 days.
Our sincerest apologies for the inconvenience that you might have experienced.
Kind regards,
ismrt!Team
Your cancellation was processed on the 2nd June. The credit that was on your smrt!Wallet will be paid out in the next 30 days.
Our sincerest apologies for the inconvenience that you might have experienced.
Kind regards,
ismrt!Team
Best regards,