Still waiting for my deposit to be paid back by RMS

*********** and DISGUSTING service from this company. I vacated the property from which i was renting and they were supplying my electrical services in December 2019. I IMMEDIATELY sent them a letter of cancellation. 1 MONTH later i get an email from someone in their offices asking me to complete a cancellation form and send it to another email address. I made contact with someone in the call center 1 month after sending the cancellation after holding on for an HOUR before getting through to an agent. I wanted to know when my deposit would be paid back, after waiting for ages to get a response the agent said the he can see on the system that it was due to be paid back on the 15th March 2020. NOTHING was paid. Today 17th March 2020 at 09H19, 45 mins on the phone and i am still waiting to get through to someone to find out what the problem is. These guts really need to be trained up on a Customer Experience course or rather just close down :(