Shocking Service

Item: Remote Metering Solutions (RMS)
Rating: 1
Author: Kimberley N

Absolutely shocking service. I smsed to load electricity and got an error message to try again later. I proceeded to do this and received the same error message. Shortly after I received 2 smses saying both payments were made and will be debited. I what sapped their support group to. Reverse one at 1pm by 5pm I still had no repsonse. I phoned in and was told Noone could assist until Monday, both amounts will be debited over the weekend. I will need to reverse and follow up. I am disgusted by the lack of support and service I have received as well as the all admin banking and sms fees I will now incur.

Helpful (0)

Replies (2)

Remote Metering Solutions (RMS)'s replyOfficial

29 Oct 2019, 09:41

Hi Kimberley, Our sincerest apologies for the inconvenience caused. As per communication sent yesterday, this was an isolated incident and we are investigating this on our side.We do offer an after hour call centre service for our ismrt! clients, but our finance department operates in normal office hours.In future, you can reverse a debit order by contacting your bank directly. We can only provide you with a refund when the amount reflects in our account. Regards, the ismrt! Team

Remote Metering Solutions (RMS)'s reply29 Oct 2019, 09:41

Official

Kimberley N's updateReviewer Update

29 Oct 2019, 09:58

Thank you, I appreciate the prompt and helpful feedback I received. This helped to make the experience less frustrating.

Kimberley N's update29 Oct 2019, 09:58

Reviewer Update

Thank you, I appreciate the prompt and helpful feedback I received. This helped to make the experience less frustrating.