Shocked at the rudeness and dismissiveness from the "manager"

The staff are uninterested, unprofessional and rude! You spend upwards of 5 minutes waiting for someone to answer a call and you will most likely be rushed through your conversation IF someone picks up. People take days to respond to emails and the response is not even satisfactory nor does it solve your issue. The so-called manager will rather pass smart-ass comments, speak over you loudly and answer your email "when he gets there" than actually listen and assist. This involves my money. They act like they are doing us a favour. I am distressed and highly upset at the treatment I received. I did not receive the response i have been requesting for 3 days now even after numerous phone calls