1 reviews | Active since Oct 2016

17 Jul 2019, 12:24

********s

Ismrt has to be the worst call centre to deal with! You old for minutes then they answer you are transferred to the actual call centre! Their billing system is a complete ****! I live alone yet my balance is always low!

0
Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply19 Jul 2019, 13:28
Official
Hi Sinayo,
Our ismrt! call centre number is ***. If you call ***, you are phoning RMS and will be transferred to ismrt! as ismrt! is a division of RMS. To avoid this from happening in the future, kindly phone the ismrt! call centre directly. A call centre agent will contact you shortly in order to explain how the billing works. Please rest assured that you are charged NERSA approved rates and tariffs. Regards, the ismrt! Team

Best regards,