Robbing of Customers and not attending to Customer account queries for 10 days

It is quite annoying to send an email about incorrect billing on the 4th of March and still no response.

I have topped my electricity account with R500on the 28th of February 2020. I then got the shock of my life when I received a notification of a low balance of below R100 on the 4th of March 2020.

This is not making sense as I was away from home from 17th of February until the 26th due to the passing of my Father and I often top up my electricity account with R500 every month which is never depleted within a month.

I need this to resolved urgently as your call centre is also not working. Please request your accounts clerk of financial administrator to do her recons properly, we cannot take the fall for his or her incompetence.