RMS will finish all your money

I would not recommend you stay in a place that uses RMS. As soon as my lease ends I won't ever make the same mistake here is my story.

unfortunately I am now extremely irrate.

I had a similar issue as today in December and I would like to offer you context as to what has transpired.

Two days ago I added R200 to my wallet that was not on a negative but I just added money to carry me over for December.

Today two days later I received an email stating that the fund's have been allocated and minutes later I received an email that my account has been disconnected and that I was on a minus.

How is it possible that I can be on a negative after just two days of paying R200 and automatically disconnected?

Are you not picking up that there is clearly an issue or an error? I then paid R400 because I need electricity for health reasons. I was told by one of your rude consultants that it was allocated.

Thereafter I started WhatsAppsing with Retabile who was not able to help or acknowledge my frustration and manage me from a client care perspective.

I soon indicated to her that I was told the fund's were allocated and she insisted they weren't and that I was on a minus. What I would like to understand is why has it taken over an hour to allocate my funds even when I have previously explained the health issue such things impose.

I need to nebulize daily and when things like these happen I may even lose my life, they don't care nor do they address concerns. I am deeply upset and constantly out of pocket.