RMS To Refund My Deposit (going for 7th week)

Deposit not refunded for Unit 53, Silverleaf;

I requested a cancellation form from RMS which I received, completed and returned on 31 Oct 2020. I contacted RMS to find out whether they have received my completed cancellation form and they advised they did (which I also received an email for) and that my deposit will be refunded within 6 weeks. We are now in the middle of the 7th week, so I contacted RMS at 8:00 this morning (***5), spoke to Constance and she advised that she would follow up with their finance department as my refund was supposed to be paid back to me the 1st week of December 2020 already and that she would call me back with feedback. At 9:30 I haven't received any feedback, I phoned again and spoke to Constance and she advised that she is still waiting for a response from their finance team. I told her I want to speak to a Manager or Superior that can resolve this matter as I can't continuously check up on RMS as they need to refund my deposit. Constance advised that her Manager Beauty is on leave and that they are working remotely. I asked for her to put me through to the finance department but Constance said they don't have a number only an email and they respond within 48 hours after receiving the mail. I told Constance that I want my refund today (***5) and that I will hold on while she checks in with their finance department. Constance told me that my refund (the deposit I paid into RMS's account) was refunded to M&T. I was confused because I never dealt or heard of M&T and on the cancellation form it asked for my banking details in order to refund my deposit and there was only a note with regards to the R80 admin fee RMS charges. I want my deposit back. If RMS paid it wrongly to M&T that is not my concern, M&T was never in the picture when I started renting this Unit, it was owned by Huurkor and afterwards bought by IHS Property Management.