1 reviews | Active since Aug 2016
RMS METERING SYSTEM ROBING US AT THE VILLAGE
Dineo Lebea, told me lies. I complained about being overcharged for Hot Water and even sent her proof of the monthly consumption I always have and what made the one for May to be almost tripled. Pure ******* and now I ended up having electricity cut off and cause lot of inconvenience. Now I was also charged a stupid charge of R70 that they call Wallet management fee, what the hell is that and since when they charging me for that. Even their water is always warm not even hot and sometimes not even warm , just pure cold but we are still charged an exorbitant amounts . RMS are ****** they overcharge us and their computerized system overcharge us for their profits. I have never seen a person reading meters. I want my refund into my account for May Charge.
The billing for your consumption in May for the Hot Water is 100% correct.
The R70 management fee is what you agreed to when you app**** and moved in 2017/03/31. Please refer to your original application form. The mangement fee has been charged every month except the end of May, which was now charged on the 20th. Per our previous explanation in your previous review on Hellopeter.
The Hot Water is only measured by a meter where the hot water flows through the meter and billed by the ismrt!System. If the water is not hot enough, please report this to the caretaker, site manager or the Managing Agent.
There is no refund due and your water and electricity consumption was 100% accurately measured and billed to your smrt!Wallet at council rates and tariffs.
If you would like to discuss the matter further, please feel free to contact the Call Centre Manager or Supervisor for further assistance.
Kind regards,
The ismrt!Team
The billing for your consumption in May for the Hot Water is 100% correct.
The R70 management fee is what you agreed to when you app**** and moved in 2017/03/31. Please refer to your original application form. The mangement fee has been charged every month except the end of May, which was now charged on the 20th. Per our previous explanation in your previous review on Hellopeter.
The Hot Water is only measured by a meter where the hot water flows through the meter and billed by the ismrt!System. If the water is not hot enough, please report this to the caretaker, site manager or the Managing Agent.
There is no refund due and your water and electricity consumption was 100% accurately measured and billed to your smrt!Wallet at council rates and tariffs.
If you would like to discuss the matter further, please feel free to contact the Call Centre Manager or Supervisor for further assistance.
Kind regards,
The ismrt!Team