1 reviews | Active since Aug 2016
RMS METERING SYSTEM ROBING US AT THE VILLAGE
I am very much disappointed at ismrt and very angry, these people are ******. Their metering system is robbing us, it triple charged me this month and when I query about it through an email nobody even bothered to reply. And yesterday my credit was like R39 and today I get a message saying My account is in -R40 how is that possible. There are countless reasons to believe that their system is robing us. My reference number for the email I sent was 66280
Hi mthetzs1
Thank you for bringing this to our attention.
When you log in to your smrt!Wallet, you will notice that the R70.85 that was deducted was the smrt!Wallet Management Fee. For some reason this was deducted on the 20th instead of the 31st of May.
I have escalated this to the Portfolio Manager and it seems that the SMS notification for the delayed deduction, did not reach all users.
I apologise for this unexpected deduction and any inconvenience it may have caused.
Your electricity consumption deducted this morning, was R9 and yesterday the R70.85.
I hope this info helps?
Kind regards
The ismrt!Team
Hi mthetzs1
Thank you for bringing this to our attention.
When you log in to your smrt!Wallet, you will notice that the R70.85 that was deducted was the smrt!Wallet Management Fee. For some reason this was deducted on the 20th instead of the 31st of May.
I have escalated this to the Portfolio Manager and it seems that the SMS notification for the delayed deduction, did not reach all users.
I apologise for this unexpected deduction and any inconvenience it may have caused.
Your electricity consumption deducted this morning, was R9 and yesterday the R70.85.
I hope this info helps?
Kind regards
The ismrt!Team