RMS Metering - Run!!!

I was “incorrectly” moved out of my apartment last Friday and my electricity was switched off. Keep in mind, I did not move out, I bought my electricity for the MONTH and this was 5 days into the new month. I called and was told it will be back on in 15 minutes and they will sort the issue out on Monday. (this was after interacting with 3 miserable agents, one named Isaac which just cut the call on me). I was then emailed and politely told to just start using the new pin sent. I then informed them that my balance is laying in a negative which is impossible!! I was then told my balance will be transferred by end of business. It is currently 3pm Monday and my electricity is switched off once again!! And I have my second 4 hour loadshedding in an hour. This is pathetic service, I would not recommend this company and encourage everyone to flee from it if at all possible.