JR
Johan R

1 reviews | Active since Oct 2019

27 Dec 2020, 12:49

RMS Metering inaccurate

Moved into a New townhouse on 1 Desember 2020. We lived in a House with a Flat in Lyttelton. on average we consumed around 10-15 Units of electricity per day. (2X Geysers on the property, Live in cleaner with stove an kettle). Now we only have one Geyser, Gas stove and oven, also a gas kettle. but still our average units being used per day 15-17. This does not make sense at all. Sent multiple emails and phone keeps on ringing with no answer. In the meanwhile we have to keep paying for power we are not even using

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Replies (4)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply28 Dec 2020, 08:13
Official
Dear Johan, thank you for sharing your thoughts with us on Hello Peter.  Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channels
JR
Johan R's update28 Dec 2020, 18:26
Reviewer Update
Did log a Query with your helpdesk. #288929 assigned to Ofentse Lefore.
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply28 Dec 2020, 19:42
Official
Thank you we will follow up on the query logged
JR
Johan R's update03 Jan 2021, 19:12
Reviewer Update
January 3rd Today and still no response received on my request.
Meanwhile you still take my money!