RMS (Ismrt) are shameless *******s: I'm lodging complaints with The National Consumer Commission, Consumer Goods & Services Ombud, SA Comsumer Complaints.

Remote Metering Solutions (Ismrt) is an absolute *******! Never in my life have I ever had to spend so much money on electricity and water. I live alone in a 1 bedroom unit at Stanley Park in Oakdene. Each month I have to fork out around R1400 - R1500 to this ******* of a company. I have made numerous phone calls and sent numerous emails to complain about my billing but no one will help you. I keep getting the same story all the time, that I am being charged correctly. In May I was told that in terms of water billing, it was an estimate due to the fact that during April lockdown they couldn't send people out to do the actual meter readings, but once lockdown regulations were eased to level 4, they would then send out their meter readers in order to rectify the estimate readings, and credit the difference. When I queried this again last month (June), I was rudely told that my readings were correct and there will be no changes and no credit was due to me. With regards to electricity they told me I'm being billed correctly and that I should just monitor my high spend. Mind you, I live alone. I dealt with Beauty Tsotetsi and Patrick Malanda who are supposedly managers at this company but their service is shocking to say the least. I only had two responses from Beauty via email and that was it. After sending numerous follow up emails to them (latest being yesterday) no one has bothered to respond to date. All I can say is that if we keep fighting this individually, we will never win with these **********. We need to start a petition in order to speak in one voice against RMS. Here at Stanley Park alone, there are so many complaints from the residents, this is where I will begin to start a petition. Furthermore, one of my neighbours who has since moved out (unit 404), had an arrangement with Patrick Malanda that he will only pay R500 per month for his total utility bill. This ex neighbour is willing to testify on this. This then proves that there is definitely shady business being conducted at RMS and that there are special arrangements being made with certain residents/tenants. Therefore, in addition to the petition, I will be lodging complaints with three consumer bodies, namely The National Consumer Commission, Consumer Goods and Services Ombud and SA Consumer Complaints. I urge all of those affected by RMS ***** to also lodge complaints with these consumer bodies. Let's work together in order to defeat this "Goliath". Let us practice the saying "United we stand, divided we fall". We cannot allow to be ********** month on month for our hard earned money. This stops now!