RMS Innacurate Billing and Expensive Charges

RMS has been nothing but a huge ******* to all of its customers! We are forced to make EFT payments to them with charges of R30 per top up. There are massive meter reading discrepancies on your account that make it a serious nightmare when having to reconcile your account and make decent queries with accurate readings. I live in my apartment alone and average ridiculous costs of around R800pm, this happens without cooking regularly or even switching on my geyser everyday - I even now choose to do my washing at a friends place because I’m really trying to get to grips with this cost! I’m really frustrated! My consumption statement and the deposits I’ve made don’t reconcile. I’ve also been charged over R400 on water once, just water! It’s always one issue after the other when dealing with this company we need serious help!