RMS does not want to give my deposit refund

If there was zero stars I would give it to them. I moved out of Nathan Park complex end of September. I submitted the documents on 9 September 2022 and received reference numbers to confirm that they processed the refund application. More than 2 months later I am still waiting on the refund. I called the helpline several times and they are passing the buck. Not even the supervisors Itumeleng or Elvina want to resolve the complaint. DO YOU WANT TO GIVE MY REFUND OR DO YOU WANT TO ***** MY MONEY? Case numbers 441733, 437527, 437397 and 459187 were logged to resolve the issue. No one is capable to resolve this issue.